Service Delivery Manager

Salary: £35,000 per annum with an annual performance bonus plus Veolia benefits
Grade: 5.1
Hours: 40 hours per week. Monday - Friday
Location: Chesterfield S419QD

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;
● 25 days of annual leave
● Access to our company pension scheme
● Discounts on everything from groceries to well-known retailers
● Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
● One paid days leave every year to volunteer and support your community
● Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;
● Using digital systems on a daily basis to manage services and people.
● Monitor and assess performance metrics, implementing improvement initiatives as required.
● Liaise with other Veolia Managers and staff to promote a coordinated approach to service delivery and functions.
● Ensure that all health and safety regulations and protocols are adhered to within the team.
● Undertake pricing for all ad-hoc/unscheduled works on behalf of the service.
● Provide accurate and competitive quotations for service requests.
● Address complaints and service-level inquiries on behalf of the service.
● Conduct thorough investigations, of any accidents involving employees, vehicles, or equipment.
● You will be required to carry out disciplinary and grievance processes and procedures and ensure that employees follow all procedures correctly, in line with company policy.
● Arrange and conduct inspections to assess compliance and identify areas for improvement.
● Monitor, manage and maintain the on-board allocation through the ECHO framework.
● Promptly report close calls, accidents, incidents, and safety concerns.
● Conduct activity checks on the Eco Online platform.
● Occasional driving and loading will be required.

What we're looking for;
Essential:
● Excellent communication skills
● Team work
● Ability to work well under pressure- in a fast paced, changeable environment
● Leadership skills- ability to lead and provide instructions to large work forces
● HGV licence (optional)

Desirable:
● IOSH managing safely

● Computer literature

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.