Salary: £35000 per annum plus car allowance and Veolia benefits

Hours: 40 hours per week 

Location: Derwenthorpe, YO31 0QQ

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave

• Access to our people’s pension scheme

• Free physiotherapy service 

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• Ongoing training and development opportunities, allowing you to reach your full potential 

What you'll be doing:

• Acting as the primary point of contact for residents, managing communications and building positive relationships while handling complaints and issues professionally

• Providing expert advice on district heating systems (operational and billing aspects) and connecting residents with financial assistance resources when needed

• Managing sensitive resident information confidentially, ensuring compliance with data protection requirements while making appropriate adjustments for vulnerable residents

• Planning and organising resident engagement activities including open days/evenings, maintaining regular updates through both verbal and written communication

• Coordinating with multiple stakeholders including clients, resident groups, and internal teams to ensure effective service delivery

• Proactively planning 6 months ahead to address operational and legislative changes, with authority to resolve queries and apply compensation when appropriate

What we're looking for:

• Strong communication skills with a proven track record in customer service, ideally within social housing or similar sectors.

• Proficient in relationship management, demonstrating strong customer service skills and ability to build positive connections

• Strong decision-making abilities and time management skills, with a focus on continuous improvement

• Competent IT skills and ability to manage projects effectively

• Positive, can-do attitude with excellent teamwork capabilities

• Basic understanding of business operations and financial management principles

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.