Internal Communications Lead

Salary: up to £42,000 per annum plus 17.5%  bonus and other Veolia benefits 

Location: Hybrid Working - London Head office N1 9 JY

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave 

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Stakeholder leadership and influence
  Build credible and effective working relationships with stakeholders across the business, including senior colleagues, acting as the day-to-day internal communications lead for delivery planning, implementation and advice. Provide informed guidance on process, timelines, requirements, risks and communications approach, while managing expectations and maintaining momentum.

• Trusted communications support
  Operate as a reliable and knowledgeable internal communications contact for stakeholders, working in partnership with them to identify the most effective ways to communicate with colleagues and support business goals. Use sound judgement to challenge requests where needed and guide stakeholders towards practical, audience-focused solutions.

• Leadership without direct line management
  Lead the coordination of activity across the Internal Communications team and relevant contributors, ensuring ownership is clear, deadlines are met and dependencies are actively managed. Hold stakeholders and contributors to account in a constructive and professional manner to keep delivery on track.

• Deputising and representation
  Represent the Internal Communications team in meetings where required, including in the absence of the Internal Communications Manager. Lead discussions on project status, next steps, risks, actions and delivery requirements with stakeholders at varying levels of seniority.

• Team enablement
  Support the Internal Communications Manager and Head of Internal Communications by improving visibility of workload, forward planning, team capacity and project status, enabling better prioritisation and resource allocation across the function.

• End-to-end ownership of intake and triage
  Own the internal communications intake process for the team, reviewing briefs, challenging where information is incomplete or unclear, and determining the most effective route for delivery in line with business priorities, communications principles and agreed service levels.

• Operational leadership of delivery
  Lead the set-up and coordination of internal communications projects and campaigns from brief through to delivery, ensuring activity is appropriately planned, scheduled, tracked and completed. This includes aligning stakeholders, channel owners and creative support around agreed deliverables and timings.

• Advisory support to stakeholders
  Provide practical internal communications advice to stakeholders on delivery approach, sequencing, audience considerations, timings, dependencies and risks. Use informed expertise to identify where requests need refinement, reprioritisation or escalation, and to support best practice in communications planning and execution.

• Supporting business goals through data
  Work with internal customers to ensure communications activity supports business priorities, employee

What we're looking for:

Essential:

• Proven experience in a communications role with significant project management and operational coordination responsibilities, ideally within a complex or matrix organisation.

• Strong project management skills, with a track record of managing multiple workstreams simultaneously in a fast-paced environment.

• High attention to detail, strong organisation and a proactive approach to chasing actions, managing dependencies and meeting deadlines.

• Excellent stakeholder management skills, with the confidence to work with a wide range of colleagues, including senior stakeholders, and to keep work on track.

• Strong written English skills, with the ability to draft, edit and proofread content to a high standard.

• High confidence working with spreadsheets, data and reporting, with the ability to gather insights and present information clearly.

• Experience using project management tools, ideally Smartsheet, or the ability to learn quickly and champion best practice use of the tool.

• A collaborative mindset and a calm, solutions-focused approach when handling competing priorities and time-sensitive requests.

Desirable: 

• Experience coordinating communications across multiple channels including the intranet, newsletters, email and video. Experience supporting measurement and evaluation, including compiling analytics and feedback to inform future work.

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.