Credit Service Support Specialist

Salary: up to £31,000 plus Veolia benefits

Hours: 40 hours per week

Location: Cannock, Staffordshire- Hybrid working

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who sees the world in a similar way to take up an exciting Credit Service Support Specialist role in our team based in Cannock. 

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you are looking to advance your career and gain experience in a thriving and supportive workplace, this role will suit you perfectly.

It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

What we can offer you:

• 25 days of annual leave.

• Access to our company pension scheme.

• Discounts on everything from groceries to well known retailers.

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.

• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household.

• One paid day every year to volunteer and support your community.

• Ongoing training and development opportunities, allowing you to reach your full potential.

What will you be doing?

• Manage own tasks and prioritise. Also work with other team members to come up with efficiencies and improvement ideas

• Deputise for Credit Services Support Manager when on leave.

• Task Control - Takes ownership for ensuring tasks are completed in timely manner

• Manages own workload and priorities to meet deadlines

• Works with a high level of recommendations for improvements and efficiencies within the department

• Compiling essential documents for external auditors and CAP audit reviews (group audits) ensuring compliance, accuracy and transparency.

• Efficiently raising purchase orders for the FSSC.

• Coordinating the procurement of Barclaycard machine orders, and diligently handling customer refunds to maintain customer satisfaction.

• Actively involved in month-end reporting and the provision and accuracy of data.

• Provide support to the cash allocation team to ensure cash is allocated accurately and in a timely manner and may also be asked to play an active role in the opening of new customer accounts on Workday

• Support with the management and administration of Departmental Procedures and Job Aids ensuring up to date.

• Support the factoring submission when required

• Dealing with Adhoc reporting requests

• Working with DB & T on efficiencies

• Liaise with both internal and external customers and auditors, especially to answer their questions.

• Involved in process reviews and implementation

What are we looking for?

• Previous experience within a similar role 

• Strong Analytical skills and attention to detail 

• Excellent verbal and written communication skills

• Ability to work on own initiative 

• Ability to work well under pressure

• IT proficiency

• Project management 

• Microsoft Office and Google applications experience

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.