Salary: Competitive

Location:  Cannock, Staffordshire 
Hours: Full time, permanent, 40 hours per week, Monday to Friday

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave 

• Facilities including a free onsite gym, parking and subsidised restaurant

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential
   

What you'll be doing:

• Process all new account applications within SLA of receipt

• Resolving queries and referred credit applications to enable accounts to be opened

• Assisting external customer queries regarding their credit report whilst maintaining data protection at all times

• Verify customer details and credit limits are accurate and sufficient to trade

• Ensuring billing is completed with the SLA’s and accurately

• Process account amendments to conform to company and legal requirements

• Review and process all amendments to Direct Debits on customer accounts 

• Action the processing of payments received

What we're looking for:

Essential

• Previous experience within a similar role 

• Experience and understanding the importance of meeting company SLAs at targets

• Excellent numerical ability

• Polite and assertive verbal and written communication skills

• Ability to work on own initiative and effectively communicate with both internal and external customers

• Ability to work well under pressure

• Google applications and excel experience

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.