Support Services Manager 

Salary: Up to £32k depending on experience,  plus Veolia benefits and pension

Hours: 40 hours per week. Monday - Friday 9:00am - 5:00pm 

Location: East and North Herts, SG6 1LP/SG9 9ER (will work across both locations)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave 

• Access to our company pension scheme

• Discounts on everything from groceries to well-known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Oversee administrative operations ensuring timely and accurate completion of duties, including management of core systems, procedures, and IT systems

• Support Contract Manager in meeting KPIs and SLAs, including customer query resolution within agreed timeframes

• Manage and develop the administration team, including workload planning, holiday management, and training to create an empowered customer service environment

• Handle customer communications and complaint management, ensuring resolution and satisfaction for all parties

• Manage reception duties, including visitor booking procedures and site inductions

• Build and maintain strong relationships with internal and external customers, including liaison with clients for effective service provision

• Administer and maintain accurate customer management systems, databases, and records (including ECHO)

• Process payroll, including overtime, annual leave, and sickness recording

• Manage financial transactions, including invoices and purchase orders

• Oversee stock management and inventory checks

• Coordinate with telecoms helpdesk, external service providers, and client contact center regarding service issues

What we're looking for:

Essential:

• IT literate

• Experienced Customer Service background including management experience

• Previous administration skills

• Excellent communications skills (both written and verbal)

• Ability to work under own initiative and manage own workload

Desirable:

• Familiar with Microsoft Office suite and experience using Google Workspace (desirable)

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.