Service Delivery Manager - Waste Collections

Salary: £38,588 per annum, plus Veolia benefits and pension

Hours: 40 hours per week. Monday - Friday 0500 - 1300 + working 1 in 4 weekends

Location: ​Veolia, Holmes Road, London NW5 3AP.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave 

• Access to our company pension scheme

• Discounts on everything from groceries to well-known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential

• Company car

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.

• Ensuring training and competency checks are in place for all roles.

• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.

• Delivery of a first-time collection culture and all contractual performance KPI’s.

• Lead our people & assets to deliver/exceed service expectations.

• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.

• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.

• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

• Experience in developing/mentoring people 

• Waste management - desirable 

• IOSH managing safely - Desirable

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.