Salary:  Competitive + Car Allowance + Annual Bonus

Grade: GGS13

Location: Hybrid with the office being based in London or the Midlands 

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Lead and manage all aspects of commercial control across contracts, bids and processes, identifying risks, liabilities and commitments within contractual agreements

• Drive business development activity working alongside the Head of Heat Networks Development and Energy BD team to identify and secure new business to meet strategic growth objectives

• Oversee regulatory compliance, implementing and monitoring SLAs and KPIs, reporting to the regulatory body on a monthly/quarterly basis whilst managing ongoing risk

• Take overall control of customer care, managing external partners such as for billing, metering and customer care services, with complete oversight of customer complaints from raised through to closure

• Work with the Energy Markets team to forecast contract performance, support tariff setting, risk management and modelling of new business opportunities

• Ensure all mobilisations are delivered to time, cost and quality criteria, with line management responsibility for the adoption team

• Lead, mentor and manage the team, driving performance in line with business strategy

What we're looking for:

• A background in District Heating and energy markets with experience of leading and managing within an operational District Heating organisation

• A seasoned leader with a demonstrable track record of leading high-performance, cross-functional teams with the ability to embed strategy into a business

• Strong commercial acumen with the ability to manage a P&L, thorough knowledge of contracting arrangements and experience in stakeholder management and problem-solving

• Experience in customer care and complaints handling, with a solid understanding of regulatory compliance within an industry

• Excellent project management skills with the ability to prioritise competing demands and work effectively with ambiguity

• Expert level financial management and IT proficiency, including the ability to utilise digital tools such as Power BI to deliver business critical reporting.

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.